Factor's Complaints Channel is now available

We continue to prioritize professional ethics, transparency and regulatory compliance in all our operations. As part of our commitment to these values, we are announcing the development and implementation of the Whistleblower Channel, a permanently operational platform to ensure that our stakeholders have a secure, effective and immediate means of reporting any irregularities or misconduct in the organization or in our supply chain.

What is the Complaints Channel?

Our Complaints Channel is a digital platform operational as of today, November 15, 2023, that provides our employees, customers, suppliers and other stakeholders with a direct communication channel with Factor to file complaints in cases of non-compliance with regulations, unethical conduct, abuse of power, discrimination or any other action contrary to our values.

Key Features:

• Legal Compliance: Our Complaints Channel complies with all Spanish regulations and laws related to complainant protection and handling of complaints.
• Ease of Use: We have designed the complaint submission process to be simple and accessible, allowing stakeholders to report efficiently and securely.
• Accountability: We are committed to investigating all reports impartially and taking appropriate action if irregularities are confirmed.
• Confidentiality: We guarantee that reports will be kept strictly confidential and that no retaliatory action will be taken against whistleblowers.

How to Use Our Complaint Channel?

Log in to our website and follow the instructions to submit your report anonymously or by providing your contact information, depending on your preference.
Provide specific details about the report, including the date, location and any other relevant information.
Submit your report securely.

Our Commitment

Thank you for trusting us and being part of our commitment to integrity, honesty and professional ethics.

If you have any questions or need assistance in using our Complaints Channel, please do not hesitate to contact our team at this email: This email address is being protected from spambots. You need JavaScript enabled to view it.